Privacy Policy
Last updated: October 22, 2025
Introduction
At FollowText, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated text message follow-up service.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and email address
- Company name
- Twilio account credentials (encrypted)
- Phone numbers (yours and recipients)
- Message content and follow-up details
Automatically Collected Information
- Usage data and analytics
- Device and browser information
- IP address and location data
How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Generate AI-powered text messages
- Send automated follow-up messages via Twilio
- Process payments and manage subscriptions
- Respond to your inquiries and provide customer support
- Improve and optimize our service
- Send service updates and marketing communications (with your consent)
- Protect against fraud and unauthorized access
Information Sharing and Disclosure
We may share your information with:
- Twilio: To send text messages on your behalf
- OpenAI: To generate personalized message content
- Supabase: For secure data storage
- Payment processors: To handle billing
- Service providers: Who assist in operating our service
We do not sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your information, including encryption of sensitive data, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
To exercise these rights, contact us at privacy@followtext.com
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes.
Children's Privacy
FollowText is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of FollowText after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@followtext.com
Or visit our contact page